Platform service
Elwin Security repairs and replaces BAS-IP IP intercom systems at Bay Area multifamily and commercial properties. That covers the AA-07 and AA-14 multi-apartment panels, the AV-08 and AV-09K individual panels, the BI-series multi-button panels and the AT-series monitors. It also covers the PoE or 12 V DC power behind them and the lock wiring they release.
Use case
Each of the three situations below has a different fix.
BAS-IP's technical parameters give the AA-07FBI +12 V DC or PoE IEEE 802.3af over CAT5 UTP up to 100 m, and the AA-14FBIS +12 V DC or PoE IEEE 802.3at. The AA-07FB, AA-14FBS and AA-07BD run on +12 V DC only. BAS-IP's network page calls for a third-level router with support for DHCP, ICMP, QoS and VLAN.
BAS-IP's AA-14FB wiring page powers the AA-14FBIS over PoE while the electromechanical lock uses a separate 12 V supply. Its AV-08FBL page says to verify that an external power supply is compatible with the lock type. The AV-08FBL carries a built-in Multiplying Energy Booster for electromechanical locks, so Elwin tests the relay, the lock supply and the lock first.
Replacement is the answer when the panel body, the screen or the reader has failed, and the replacement is one of the models BAS-IP marks 'In production'.
Service focus
BAS-IP's warranty policy, firmware changelog and production-status table set what each path involves. The first job is to identify the exact model code, the operating system and the date the panel left the factory.
BAS-IP's electrical connection pages for the AA-14FBIS and AV-09KFBI each call for a CAT5 or better Ethernet cable to the switch, a +12 V DC supply, and wires for the lock and any additional devices. The AV-09KFBI page adds that the 12 V supply is needed only if PoE is not used, and the AV-08FBL page calls for the same cable plus a +12 V, 2 A supply with correct polarity. Elwin repairs at that layer: the PoE source, the 12 V supply, the cable run, the relay and the lock supply.
BAS-IP states that starting March 4, 2025, the Intercom app for Android will no longer be available on the Google Play Store.
BAS-IP's North America warranty policy lists thirty-six months from Ex-Factory Date and replacement of device parts with complete assembled modules. BAS-IP's warranty is void if repairs or modifications are attempted by unauthorized service centers or persons/organizations lacking legal authority to perform them.
Service check
A model name on the faceplate is not enough. The modification code, the operating system, the power type and the factory date decide which BAS-IP page, part or path applies.
AA, AV, BA or BI family; the modification letters; and whether the panel runs Linux, Android 4.4 or Android 6.0 per BAS-IP's summary table. BAS-IP's alarm.com integration is available only on Android 4 panels, and its monitor table lists Android 10.0 as recommended on the AT-10, AT-07, AT-07L and AZ-07LF with Android 6.0 marked 'no updates'.
PoE or the +12 V DC supply, and cable length against the AV-08FBL page's 100 m UTP CAT5 segment limit.
Which relay drives which door or gate, and whether the lock, exit button and door sensor are wired.
The panel's 'In production' or 'Out of production' line in BAS-IP's summary table, the firmware version in the web interface against BAS-IP's changelog, and the serial number and purchase date BAS-IP's RMA process asks for.
Scope details
The panel at the entry is what residents see. The power, the network, the lock side and the Link server are what a repair touches.
BAS-IP model codes are built as device type, model number and modification code. AA is a multi-tenant call panel, AV an individual call panel and BA or BI a multi-button call panel.
BAS-IP lists 6.5 W power consumption for the AA-07FBI, AV-08FBL and AV-09KFBI, and 2.5 to 3.8 W in standby. Its network recommendations call for a CAT5e or better twisted pair, at least 2 Mbps per device, a router with DHCP, ICMP, QoS and VLAN support, and a separate intercom VLAN. BAS-IP's warranty excludes damage from voltage fluctuations and lightning and does not cover external power supplies or cables, so the supply and the cable are the first things Elwin checks.
BAS-IP lists a built-in relay for the AA-07FBI and the AV-08FBIL. An SH-42.2 module on the RS-485 bus adds further locks, each on its own 12 V supply, and the AV-09KFBI supports 1 to 8 additional locks through SH-42 modules. Where a BAS-IP relay releases a maglock or an exit door, your fire marshal or AHJ determines compliance.
Elwin configures the directory, credentials, Wiegand output and Link connection after a repair or replacement.
Process
The process keeps repair decisions tied to BAS-IP's published documents instead of guesswork.
Record the model code, operating system, firmware version, PoE or 12 V supply, cable run and relay wiring, then test power-up, calls, the reader, the screen and the release at the panel. Per BAS-IP's statistical data on service requests, the majority of issues encountered can be resolved remotely through firmware updates or device reconfiguration.
Result: The quote names the exact BAS-IP fix: power, network, lock side, firmware, warranty replacement or new panel.
Match the failure to BAS-IP's wiring pages, its firmware changelog, its warranty terms or its production-status table.
Result: The property knows what the fix costs and what it leaves in place.
Fit the panel or module, restore the PoE or 12 V path and the lock supply, and update the firmware with the Remote Upgrade Tool. Then add the device to Link, load the directory and credentials, test each relay and call path, and show the property team the web interface and the Link administration.
Result: The entry works and the property can manage its own directory.
Field proof
Entry hardware at a BAS-IP panel: the panel position, the gate and the door-release side.
BAS-IP's North America warranty policy gives thirty-six months from the Ex-Factory Date on the product and twelve months from the date of sale on mounting brackets. It states that a policy of device replacement and replacement of parts with complete assembled modules is in effect.
The same policy requires the exact model and color, serial number, purchase date and a full description for an RMA. It puts delivery to BAS-IP or its Service Centre at the purchaser's expense and adds the time spent restoring the device to the warranty period.
The policy voids the warranty for improper connection of the product to other systems or incorrect installation and mounting. It excludes voltage fluctuations, lightning, external power supplies, cables, key fobs and cards.
BAS-IP's technical support policy provides support exclusively to distributors and partners who purchased hardware or software directly from BAS-IP. It states that BAS-IP does not perform device setup or install Link self-host for clients.
BAS-IP removed its Intercom app for Android from the Google Play Store on March 4, 2025, kept the web version and the iOS app running, and migrated active Intercom accounts to Link with Basic-version licenses equal to the number of SIP numbers in each account. Its notice separately addresses owners of old equipment that cannot be connected to the new Link server.
A mesh entry door with a keypad lock, and a video intercom panel on the alcove wall beside it.
A surface closer, a frame-mounted sensor and a cable-fed lock on a mesh entry door.
Under BAS-IP's North America warranty policy, delivery to BAS-IP or its Service Centre is at the purchaser's expense. The RMA needs the model, color, serial number, purchase date and a description, and BAS-IP's support policy provides support exclusively to distributors and partners who bought directly from BAS-IP. Elwin handles the site side; BAS-IP's warranty excludes damage from voltage fluctuations and does not apply to external power supplies or connecting cables.
Service request
Tell Elwin what is not working, what systems are already on site, and which access points matter most. The next step is a scope grounded in the building, not a generic product list.
