The 1837 at the entry has failed
DoorKing's January 2026 reference guide lists the 1837-010 and the 1896-012 eight-line display for use with the 1837 only.
Platform service
DoorKing 2137 video entry: repair the panel you have, or upgrade to it.
Elwin Security repairs DoorKing 1833, 1834, 1835 and 1837 telephone entry panels with DoorKing's listed parts, installs DoorKing's cellular or VoIP boxes when a phone line goes away, and installs, configures and supports DoorKing eVolve video entry systems. DoorKing's January 2026 reference guide says the 2137 must have an internet connection, wired or cellular, and requires a DKS Cloud subscription.
Use case
For properties deciding between a DoorKing panel repair and a 2137 upgrade.
DoorKing's January 2026 reference guide lists the 1800-080 Cellular Voice + Data and 2334-080 VoIP TCP/IP Control Box under Service Connection Options.
The phone line is going away
DoorKing's January 2026 subscription schedule states that DoorKing does not recommend POTS lines for entry system programming or voice. DoorKing lists the 2334-080 VoIP control box as providing voice + data connection for the 1833, 1834, 1835, 1837 and 1838.
Service focus
Repair the panel, replace the phone line, or upgrade.
DoorKing publishes a replacement parts list for the 1837, cellular and VoIP boxes for its phone line, and a cloud-only operating model for the 2137.
Repair the 1837 with DoorKing parts
Elwin repairs the 1833, 1834, 1835 and 1837 with the part DoorKing lists for that model.
Replace the phone line with a DoorKing box
DoorKing's 1837 page lists the 1800-080 Cellular Voice + Data box and the 2334-080 VoIP box as service connection options, each requiring a DoorKing subscription. The 2334-080 provides voice plus data for the 1833, 1834, 1835, 1837 and 1838. DoorKing's January 2026 subscription schedule lists a $45.00 one-time activation fee for each cellular control box registered.
Upgrade to the 2137
DoorKing's 2137 cutsheet lists input power as PoE++ (Type 3) or 12-24 VDC, Ethernet or cellular connection, and a 2-year limited factory warranty. DoorKing's reference guide states that the 2132 and 2137 must have an internet connection, wired or cellular, to operate and that a DKS Cloud subscription is required. Elwin installs, configures and supports the 2137 once DoorKing ships it.
Service check
What Elwin checks before quoting a DoorKing repair or a 2137 upgrade.
The model on the faceplate, the mounting style and the network path decide which DoorKing parts, boxes and fees apply.
Installed model and mount
Faceplate model (1833, 1834, 1835 or 1837), 80 or 90 Series, surface or flush mount, and the circuit board part number and revision letter.
Network path
Whether Ethernet reaches the entry and whether the switch supplies PoE++ (Type 3). Without Ethernet, the 2137 needs DoorKing's cellular connection kit, sold separately with an added monthly cellular fee.
Release path
Which relay drives which door or gate, and whether Tracker expansion boards or an elevator control board are in use. The 1837 and the 2137 each have three relays and two 26-bit Wiegand inputs.
Units and phone numbers
The count of dwellings or workspaces, since DoorKing bills the 2137's per-unit fee on that count, and the phone numbers each unit needs against DoorKing's four per unit.
Scope details
A 2137 scope is the controller, the network, the release hardware and the mount.
The controller, the connection boxes, the expansion boards and the mounts each carry a DoorKing model number, and the network and the subscription change how the property pays for the system.
Controller and power
DoorKing's 2137 page presents the 2100 Video Entry Circuit Board as the system's controller board. DoorKing's board page lists three programmable relays, four programmable inputs, two Wiegand inputs, an RS-485 input, elevator control, a solar power input, and an optional cellular board that attaches to the main board with a bottom-mount external antenna. One PoE++ (Type 3) Ethernet cable can both connect and power the entry system.
- 2100 Video Entry Circuit Board
- PoE++ (Type 3) or 12-24 VDC
- Optional cellular board
Connection and subscription
DoorKing's January 2026 schedule lists monthly DKS Cloud Access fees of $59.95 (Ethernet) or $89.95 (Cellular) per system, unit fees from $1.75 to $0.75, and optional $19.95 video storage. DoorKing defines a unit as a dwelling or workspace within the building with up to four telephone numbers, and states that prices are subject to change without notice.
- DKS Cloud, required
- Ethernet or cellular
- DKS Community App
Release hardware and expansion
The 2137 has three internal relays and two Wiegand inputs, expandable to 97 entry points with 2358-010 Tracker expansion boards.
- Three relays, two Wiegand inputs
- 2358-010 Tracker boards
Mount and enclosure
DoorKing's reference guide lists the 2137-090 surface mount, which the cutsheet sizes at 14.75 by 12.75 by 3.75 inches. Its listed accessories are the 1814-200 flush kit, the 1814-185 black hood, and the 1814-180 stainless steel hood that DoorKing recommends for corrosive environments such as coastal areas. DoorKing lists the 1814-180 and 1814-185 hoods for the 1834-090, 1835-090, 1837-090 and 2137 only; a flush-mounted 2137 on cellular needs an external antenna.
- 2137-090 surface mount
- 1814-200 flush kit
- 1814-180 and 1814-185 hoods
Process
From a failed panel to a working entry, on DoorKing's terms.
The steps are to check the model and connection, price repair against upgrade, then install and hand off.
Identify the panel and the fault
Record the model, board part number and revision, mounting style and connection type, and test calls, keypad, display and each relay at the panel.
Result: The quote names the DoorKing part, box or system by number.
Install, register and hand off
Install the part, box or system, register the DoorKing subscription, load the directory, test each relay and call path, and show the property team the DKS Community App manager level or the 1830 Series programming.
Result: The entry works and the property manages its own directory.
Field proof
What DoorKing's documents say about the 2137 and the 1837.
Photos of DoorKing telephone entry equipment.
DoorKing's subscription schedule states that legacy telephone entry systems do not require a Cloud account to be serviceable, and that this does not apply to its 2100 Series video entry systems, which require a DoorKing Cloud to operate.
DoorKing's 2137 cutsheet lists a 2-year limited factory warranty, -20°F to 130°F operating temperature, tamper switch, postal lock provision and built-in card reader provision.
FAQ
DoorKing's 2137 cutsheet lists a 2-year limited factory warranty; Elwin repairs an 1837 with DoorKing's listed 1837-010 and 1896-012 display.
Service request
Start with the symptom.
Tell Elwin what is not working, what systems are already on site, and which access points matter most. The next step is a scope grounded in the building, not a generic product list.
Request service.
- Contact
- Problem
- Property and send