Platform service
Elwin Security repairs and replaces Invictus XP video intercom kiosks at Bay Area multifamily and commercial properties. Elwin's work covers the power and network connection at the kiosk, the door or gate release it switches, its PDK, Brivo or Eagle Eye integration, and replacement when the kiosk itself has failed.
Use case
The fix depends on where the failure sits: in the kiosk or in the entry around it.
Invictus XP's product pages describe the kiosk as a touch-screen video intercom with full audio and video, managed through the Invictus Management portal and the Invictus app under an annual Invictus Entry subscription. A kiosk that will not power up, respond to touch or make calls is tested at its power source and network connection before anyone decides it needs replacing.
Invictus XP says visitors contact residents to gain access at the touch of a button, and that the kiosk can operate as a standalone unit or integrate with PDK, Brivo and Eagle Eye. When the call works and the door does not, the fault is traced from the kiosk to the strike or maglock, its power supply, and any access control panel in the path. Where the lock is a maglock or the door is fire-rated, the fire marshal or local AHJ decides what release hardware is acceptable.
When that no longer fits the property, Elwin replaces the kiosk with a current Invictus model or another video intercom and reuses the release wiring where it tests sound.
Service focus
Invictus XP's homepage states a 3-year warranty, so the first job is to separate a kiosk fault from an entry fault.
Invictus XP describes the kiosk as a touch-screen video intercom with full audio and video, managed through its portal and app. Elwin's repair work sits in the entry around that kiosk: the power source, the network connection, the strike or maglock and its power supply, and the access control panel the kiosk integrates with. Where a maglock or a fire-rated door is involved, the fire marshal or local AHJ decides what release hardware is acceptable.
Invictus XP's homepage states a 3-year warranty. Its product pages say the Invictus sales team contacts the customer after purchase to set up the portal, configure the kiosk and train on installation and the app.
Invictus XP's product listings offer a Single Building or Portfolio management scope. Elwin replaces a kiosk with a different video intercom and reuses the door and gate release wiring where it tests sound.
Service check
The model, the integration and the release hardware decide which path applies.
The Invictus XP model; whether the screen powers up and responds; whether calls and video work; and visible damage to the casing or screen.
The power source feeding the kiosk, its network connection, which strike, maglock or gate operator it releases, and where that lock's power supply comes from.
Whether the kiosk runs as a standalone unit or through PDK, Brivo or Eagle Eye, and whether the same door is also controlled by that panel.
Purchase date against Invictus XP's stated 3-year warranty, and who at the property holds the portal login.
Scope details
The touch screen is what visitors see. The power, the release hardware and the integration are what a repair or replacement touches.
Its homepage describes the hardware as rugged and vandal-resistant, with a live video stream of the door or gate.
Elwin tests the power source, the network connection and the release path on site and records what it finds for the property. Where the lock is a maglock or the door is fire-rated, the fire marshal or local AHJ determines compliance.
Invictus XP names PDK, Brivo and Eagle Eye as its integrations. Elwin installs and configures PDK and checks the integration when a call succeeds but the door does not open.
Both kiosks require an Invictus Entry subscription. Invictus XP says the annual subscription includes the Invictus Management portal and access to the Invictus app. Invictus says resident information and access can be managed in its portal, and tenants can use its app to access the front door.
Process
Each decision is checked against the entry on site.
Record the model, the integration and the release wiring, and test power, touch response, calls, video and release at the panel.
Result: The quote names a site repair, a warranty claim or a replacement, not a generic intercom repair.
Match the failure to the entry hardware Elwin repairs on site, to Invictus XP's stated 3-year warranty for the kiosk itself, or to a replacement with a current Invictus model or another intercom.
Result: The property knows what the fix costs and what stays in place.
Fit the repaired path or the new kiosk, restore the release wiring, and confirm the PDK, Brivo or Eagle Eye link if one is used. Test calls and release from the panel and the app, and coordinate the portal setup and training that Invictus XP says its sales team provides after purchase.
Result: The entry works and the property knows who manages the portal.
Field proof
Invictus XP's pages list its products, services and PDK, Brivo and Eagle Eye integrations.
Both product pages state that the kiosk requires an Invictus Entry subscription and that the annual subscription includes the Invictus Management portal and the Invictus app. They also state that the Invictus sales team contacts customers after purchase to set up the portal, configure the kiosk and train on installation and the app.
Invictus XP's homepage states a 3-year warranty and describes the hardware as rugged and vandal-resistant.
Invictus XP names PDK, Brivo and Eagle Eye as its integrations and says the kiosk can also operate as a standalone unit.
Invictus XP's services page offers Access System Deployment, Smart Entry Integration and Guest Management Setup, described as deployment of the kiosk, integration with existing access control or property management software, and setup of user access, visitor logging and remote communication.
Yes. Both Invictus XP product pages say the Invictus XP Video Intercom requires an Invictus Entry subscription, and that the annual subscription includes the Invictus Management portal and access to the Invictus app.
Service request
Tell Elwin what is not working, what systems are already on site, and which access points matter most. The next step is a scope grounded in the building, not a generic product list.
